Can you change your phone if you don't like it after an upgrade

Forum|Forum|3 months ago
May 12, 2026
3 replies
91 views

Best answer by Zandile M

Hi @Andrew McCall

Thank you for getting in touch with us.

Kindly note that if you are not happy with the phone, you can return it. However, if you would like a different handset, you will first need to cancel the current upgrade, return the handset, and then start the upgrade process again from the beginning. Please note that this can only be done if the phone is still within the 30-day return period.

Please also ensure that the phone is returned in good condition with all original accessories and packaging included. Once the return has been completed, we will be happy to assist you with choosing an alternative handset.

Thank you,

Zandile m

The iD Mobile Team

Z

Zandile MAnswer

iD Mobile Employee

Hi @Andrew McCall

Thank you for getting in touch with us.

Kindly note that if you are not happy with the phone, you can return it. However, if you would like a different handset, you will first need to cancel the current upgrade, return the handset, and then start the upgrade process again from the beginning. Please note that this can only be done if the phone is still within the 30-day return period.

Please also ensure that the phone is returned in good condition with all original accessories and packaging included. Once the return has been completed, we will be happy to assist you with choosing an alternative handset.

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Andrew McCallAuthor

New Contributor

What is the details to return the phone

M

Marquerita T

iD Mobile Employee

Hi @Andrew McCall.

Thanks for your post.

The return process can vary depending on where your upgrade was purchased from and the specific order details. We would need to take a closer look at your account to advise you correctly and ensure you’re given the right return instructions.

Please contact us directly via live chat so we can check your order and guide you through the correct return process: https://www.idmobile.co.uk/live-chat.

We’ll be happy to help get this sorted for you.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.