Hi ​@gfgfgfgfg, 
 

I’m really sorry to hear you’ve been having trouble upgrading I understand how frustrating this must be, especially as a long-standing customer with multiple accounts.

If your orders are being cancelled due to security checks, this would need to be reviewed directly by our Sales Team, as they handle upgrades and the associated checks.

Please contact them on 0800 049 0250

Owethu

Thanks for the reply but that number is just an automated phone line with no option to speak to anyone.