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Question

Cancelled Upgrade at My Request

  • September 30, 2025
  • 1 reply
  • 41 views
T
Community Member

I have recently upgraded to the iPhone 17 Pro Max in 256gb, however just recived an email saying it was cancelled at my request, despite upgrading over a week ago and paying the upfront cost.

 

I never issued for a cancellation, and now can no longer log into my current iD mobile account (registered under this email address) and have had to make a new one.

 

So now I have no access to my current phone plan and the upgrade has been cancelled seemingly at my request which I never issued?

 

I also have no access on to the live chat after trying on multiple different apps and internet sources, I have also tried different devices.

    1 reply

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • September 30, 2025

    Hi ​@tylerwyd 

     

    Thank you for getting in touch with us here on the community. 

     

    We are sorry to hear your order was cancelled without your knowledge.

    For further information, we would recommend contacting our team directly on 0207 139 1397.

     

    Thank you 

     

    Natalie 

     

     

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