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Question

cannot send messages or photots

  • March 23, 2026
  • 3 replies
  • 28 views

I cannot seem to send a message photo ? 
iMessage works fine but unable to send photos or text message?

got hold of Apple they are telling me it’s a provider issue?

 

can anyone advise please 

3 replies

Anneline M
iD Mobile Employee
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  • iD Mobile Employee
  • March 24, 2026

Hi ​@Jess1,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks, 

Anneline


  • New Contributor
  • May 13, 2026

Hi i get the the error service not activated on network so can't send picture messages please help


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  • iD Mobile Employee
  • May 13, 2026

Hi ​@Aiacotter.

 

Thank you for your post. I am sorry to hear you’re having trouble sending picture messages and seeing the “service not activated on network” error.

 

I’ve just sent you a private message so we can look into this for you and get it resolved. 

 

You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview.

 

Thanks,

Marquerita

The iD Mobile Team