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Community Member
March 23, 2026
Question

cannot send messages or photots

  • March 23, 2026
  • 3 replies
  • 45 views

I cannot seem to send a message photo ? 
iMessage works fine but unable to send photos or text message?

got hold of Apple they are telling me it’s a provider issue?

 

can anyone advise please 

    3 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    March 24, 2026

    Hi ​@Jess1,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks, 

    Anneline

    New Contributor
    May 13, 2026

    Hi i get the the error service not activated on network so can't send picture messages please help

    iD Mobile Employee
    May 13, 2026

    Hi ​@Aiacotter.

     

    Thank you for your post. I am sorry to hear you’re having trouble sending picture messages and seeing the “service not activated on network” error.

     

    I’ve just sent you a private message so we can look into this for you and get it resolved. 

     

    You can also access your inbox directly here: https://community.idmobile.co.uk/inbox/overview.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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