Cant add mobile number to app or online

Forum|Forum|2 years ago
July 12, 2024
22 replies
617 views

I get an error message when adding surname, dob and mobile number online and on the app - is there a fix for this?

Best answer by Matthew T

Hey @daveylivi,

It looks like you already have an iD Mobile app account set up with a different email address, that has linked to your phone number successfully on the 11th April. Are you trying to re-register with a different email? If so, this will be causing the 'details not matched' error. Thanks.

Show previous replies

Catherine Ruth

New Contributor

I have the same problem but can't see any answers

Lamiya C

iD Mobile Employee

Hi @Catherine Ruth ,

Please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.

Thanks again for your patience.

Lamiya
iD Mobile Social Media Team

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