cant call in home

Forum|Forum|1 day ago
October 11, 2026
1 reply
8 views

Firstly Iv been trying to contact ID mobile for the past month! The chat is useless! I LITERALLY CANNOT MAKE OR RECEIVE CALLS IN MY HOME APART FROM THROUGH WHAT’s APP!! When I leave my house I can make and receive calls but not in my house! This started about 2-3 months ago and I have missed very important calls! What is happening????

M

Marquerita T

iD Mobile Employee

Hi @Maria Benavente.

Thank you for sharing. I am sorry that you are experiencing this.

Please use the following link to check the coverage in your area:
https://www.idmobile.co.uk/help-and-advice/coverage.

When you do experience an inability when trying to make or receive calls again, please follow these steps to revive your connectivity;

Restart your device to refresh your connection to the network.
Turn Airplane Mode on for around 30 seconds, then turn it off again.
Check that your mobile data is switched on (if you're experiencing data issues).
Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
Check that your device software is fully up to date.
Reset your network settings to refresh your device’s connection to the network.

Thanks,

Marquerita

The iD Mobile Team

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