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Community Member
May 3, 2026
Question

cant make calls or recieve them

  • May 3, 2026
  • 1 reply
  • 21 views

Please can you help i havent been able to make or recieve calls since thursday

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 3, 2026

    Hi ​@Dexterthedog

     

    Thank you for getting in touch, and I’m sorry to hear you’ve been unable to make or receive calls since Thursday. I appreciate how important it is to stay connected, so we’ll work through this with you.

     

    To help identify the cause, please try the following steps:

    📱 Basic checks

    • Restart your phone
    • Ensure Airplane Mode is switched off
    • Check you have network signal bars showing
    • Make sure mobile network is set to Automatic

    📞 SIM and network checks

    • Remove your SIM card, gently clean it, and reinsert it
    • If possible, test your SIM in another unlocked phone
    • Try manually selecting a network in your settings:
    • Settings → Mobile Network → Network Operators → Select automatically OFF → Choose a network

    ⚙️ Reset network settings

    If the issue continues:

    • Android: Settings → System → Reset Options → Reset Wi-Fi, Mobile & Bluetooth
    • iPhone: Settings → General → Transfer or Reset → Reset Network Settings

    Owethu