Cant make phone calls

Hey there ​@Lisa Bailey, sorry to hear that. What phone do you have and what’s your full postcode please?

How long have you had issues for?

Thanks,

Tyler

I have a honor 5c plus sk224hr

Had the issue for two days

Hi ​@Terryalcourt13,

I am so sorry to hear that you are facing issues with your services, please could you try the below steps:

Basic checks:

• Restart the phone – this can often resolve temporary network issues.
• Toggle Airplane Mode – turn it on for 30 seconds, then turn it off to refresh the connection.

Network & SIM checks:

• Reseat the SIM card – remove the SIM, clean it gently, and reinsert it.
• Try the SIM in another phone – this helps confirm whether the issue is with the SIM or the handset.
• Try another SIM in your phone – to check if the device itself is working correctly.

Settings to review:

• Network mode – ensure it’s set to automatic (e.g., 4G/3G/2G auto).
• Manual network selection – try selecting your network manually in settings.
• Call barring/divert – make sure call barring is off and no incorrect call divert is active.

Reset network settings:

• Go to Settings > Backup & Reset > Network Settings Reset
• This will reset Wi-Fi, mobile data, and network configurations (you may need to reconnect to Wi-Fi after).

It may also be worth it to check if your handset is compatible, you can check this on the below link 

Regards,

Gemma M

The iD Mobile Social Media Team