Carphone warehouse upgrade the same as id app upgrade

Forum|Forum|9 months ago
November 25, 2025
2 replies
178 views

I am confused about upgrades. If I log into carphone warehouse and choose upgrade. Is this the same as upgrading through id app? So will I just receive my new phone through the post with the same number? So I can just charge it and use it? thanks for any help

Best answer by Lamiya C

Hi @marc roberts ,

Yes, if you upgrade through Carphone Warehouse or the iD Mobile app, it’s essentially the same process. Your upgrade will keep your existing number, and your new phone will be delivered to you.
Once it arrives, you can just charge it, set it up, and start using it, your number will stay the same, and your plan will update automatically.
If you need help choosing the right upgrade or want to confirm details, you can also call us on 0800 049 0250.

Lamiya

Lamiya CAnswer

iD Mobile Employee

Hi @marc roberts ,

Yes, if you upgrade through Carphone Warehouse or the iD Mobile app, it’s essentially the same process. Your upgrade will keep your existing number, and your new phone will be delivered to you.
Once it arrives, you can just charge it, set it up, and start using it, your number will stay the same, and your plan will update automatically.
If you need help choosing the right upgrade or want to confirm details, you can also call us on 0800 049 0250.

Lamiya

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M

marc robertsAuthor

New Contributor

That's what I thought but who ever I was talking to on the live chat said I had to order on app or I would be starting a completely different process and would loose my number and all sorts.

You have been very helpful. Many thanks