Change number on my ID account | iD Mobile Community
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Question

Change number on my ID account

  • November 13, 2025
  • 3 replies
  • 41 views
P
New Contributor

I have successfully switched my old number to ID BUT - 

My ID account was created before the number was transferred, using my original ID number. Now when I try to log in it is sending the code by text to the number on the account which is the old one - so I can’t receive the text.

How do I now access my account.

    3 replies

    G
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Gemma M
    • iD Mobile Employee
    • November 13, 2025

    Hi ​@pewe,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

    Gemma

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    P
    New Contributor
    • pewe
    • Author
    • New Contributor
    • November 13, 2025

    Have replied - thank you.

    M
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Michael Z
    • iD Mobile Employee
    • November 13, 2025

    Hi ​@pewe 

     

    We will speak to you there, thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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