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New Contributor
pewe
New Contributor
November 13, 2025
Question

Change number on my ID account

  • November 13, 2025
  • 3 replies
  • 68 views

I have successfully switched my old number to ID BUT - 

My ID account was created before the number was transferred, using my original ID number. Now when I try to log in it is sending the code by text to the number on the account which is the old one - so I can’t receive the text.

How do I now access my account.

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    November 13, 2025

    Hi ​@pewe,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

    Gemma

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    peweAuthor
    New Contributor
    November 13, 2025

    Have replied - thank you.

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    November 13, 2025

    Hi ​@pewe 

     

    We will speak to you there, thanks.

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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