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Question

Change of plan and when does new GB come into force

  • September 20, 2025
  • 1 reply
  • 18 views
Lesley O.Neill
Community Member

Hello

I changed my plan yesterday to £6 per month from an old plan ive had for the padt 10 years.

The new plan gives me 5GB  of data where as the other offerred onky 250MB.

My account page shiws i have 5GB  but when I turn on mobile data on my phone it say 46.**MB left, shiwing I only have whats left of the currrent billing cycle.

Do I have 5GB or this 46.**MB ? 

Can someone explain please

 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 22, 2025

    Hi there ​@Lesley O.Neill, is the data you’re seeing via your phone’s own settings, or via the iD Mobile app/website?

     

    Thanks,

    Tyler

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