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Soares1704
Active Contributor
November 28, 2025
Question

Changing contracts

  • November 28, 2025
  • 4 replies
  • 214 views

Good Morning 

I have 2 phone contracts with yourselves. One for myself and one for my daughter.  I want  to check how I can transfer one to my daughter's name whilst still retaining the number.Sim only needed.  

Secondly,  would you  conduct a hard search if I  were to switch my contract over to a sim only contract? 

 

Thank you 

    4 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    November 28, 2025

    Hi ​@Soares1704 ,

     

    Unfortunately, we’re unable to change the account holder’s name on an existing account. However, you can update the Direct Debit details to be in your daughter’s name if you wish, and we can also help you switch the contract to a SIM-only plan while keeping the same number.
    The Sales Live Chat during these hours:

    Monday to Friday: 9am – 8pm
    Saturday, Sunday & Bank Holidays: 9am – 6pm

    They’ll guide you through the process and ensure everything is set up smoothly.

    Lamiya
     

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    Active Contributor
    Soares1704Author
    Active Contributor
    November 29, 2025

    Hi ​@Lamiya C 

    What if I  cancel the contract and she takes a sim one for herself,  is there a possibility that she can keep the number she's currently one? 

     

    Thanks

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    November 29, 2025

    Hi ​@Soares1704 Our system does not support transferring numbers between iD Mobile contracts internally. I would suggest transferring the number to another carrier and then back onto the new contract to retain the number

     

    ~Marquerita

     

    The iD Mobile Team

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    Active Contributor
    Soares1704Author
    Active Contributor
    November 29, 2025

    But will this work if the contract is not on her name ? I took the contract for her when she was younger but now she needs her own but wants to keep her current number. 

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