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check up on an order

  • October 27, 2025
  • 2 replies
  • 38 views
A
Community Member

i made an order over a month ago and still not heard anything back if its been accepted or not no money has left my bank

Best answer by WelshPaul

Give the sales team a call at 020 7139 1397. They’re open from 9 am to 6 pm and should be able to give you an update on your order.

      2 replies

      WelshPaul
      Platinum 
Contributor
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      • WelshPaul
      • Platinum 
Contributor
      • Answer
      • October 27, 2025

      Give the sales team a call at 020 7139 1397. They’re open from 9 am to 6 pm and should be able to give you an update on your order.

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Z
      iD Mobile Employee
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      • Zandile M
      • iD Mobile Employee
      • October 28, 2025

      Hi, ​@amylea 

      I’m really sorry to hear you haven’t received any update on your order. I completely understand how concerning that must be.

      Kindly contact our Sales Team on 0800 049 0250 or send us a private message via our social media channels (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. Our team will be happy to follow up on your query and provide an update as soon as possible.

      Thank you,

      Zandile 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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