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Community Member
October 27, 2025
Solved

check up on an order

  • October 27, 2025
  • 2 replies
  • 809 views

i made an order over a month ago and still not heard anything back if its been accepted or not no money has left my bank

    Best answer by WelshPaul

    Give the sales team a call at 020 7139 1397. They’re open from 9 am to 6 pm and should be able to give you an update on your order.

    2 replies

    WelshPaul
    Platinum 
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    WelshPaulAnswer
    Platinum 
Contributor
    October 27, 2025

    Give the sales team a call at 020 7139 1397. They’re open from 9 am to 6 pm and should be able to give you an update on your order.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    October 28, 2025

    Hi, ​@amylea 

    I’m really sorry to hear you haven’t received any update on your order. I completely understand how concerning that must be.

    Kindly contact our Sales Team on 0800 049 0250 or send us a private message via our social media channels (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. Our team will be happy to follow up on your query and provide an update as soon as possible.

    Thank you,

    Zandile 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.