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check up on an order

  • October 27, 2025
  • 2 replies
  • 31 views

i made an order over a month ago and still not heard anything back if its been accepted or not no money has left my bank

Best answer by WelshPaul

Give the sales team a call at 020 7139 1397. They’re open from 9 am to 6 pm and should be able to give you an update on your order.

2 replies

WelshPaul
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Contributor
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  • Platinum 
Contributor
  • Answer
  • October 27, 2025

Give the sales team a call at 020 7139 1397. They’re open from 9 am to 6 pm and should be able to give you an update on your order.


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  • iD Mobile Employee
  • October 28, 2025

Hi, ​@amylea 

I’m really sorry to hear you haven’t received any update on your order. I completely understand how concerning that must be.

Kindly contact our Sales Team on 0800 049 0250 or send us a private message via our social media channels (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk. Our team will be happy to follow up on your query and provide an update as soon as possible.

Thank you,

Zandile