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Forum|Forum|3 months ago
May 9, 2026
2 replies
14 views

I’ve just had my bill.

its been exactly the same for two years because I have it capped.

My contract was due to end this month. I haven’t had a call asking me if I wanted to renew or anything else.!

but I’ve had a new phone bill that’s around £70 so who and how do I speak to someone about this?

M

Michael Z

iD Mobile Employee

Hi @Rainbows

Please note that you will receive an email either one or two months before your contract expires, giving you the option to upgrade to a new phone plan, switch to a SIM-only plan, or cancel your contract.

If you would like to upgrade, you can contact our Sales Team on 0800 049 0250 or reach out to our Live Chat Team via iD Mobile Live Chat, and we’ll be happy to help.

-Michael Z

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