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Question

Chromebook claim with delayed dispatch date

  • May 31, 2026
  • 2 replies
  • 13 views
A
Community Member

I ordered the Samsung Galaxy S26 Ultra on the 23rd April - it was out of stock and got delivered today. 

 

I have tried to claim the chromebook but the Samsung website won't let me claim as the date isn't within the 30 day period. What do I do? 

 

Also, the offer said it came with Samsung Buds 3 FE but I didn't receive these with the order?

    2 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@Asmith91,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • louisek
    • New Contributor
    • June 3, 2026

    Hi ​@Asmith91,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    I’m having the same issue, got my phone yesterday and went to claim but it wont let me

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