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Question

Chromebook claim with delayed dispatch date

  • May 31, 2026
  • 3 replies
  • 19 views
A
Community Member

I ordered the Samsung Galaxy S26 Ultra on the 23rd April - it was out of stock and got delivered today. 

 

I have tried to claim the chromebook but the Samsung website won't let me claim as the date isn't within the 30 day period. What do I do? 

 

Also, the offer said it came with Samsung Buds 3 FE but I didn't receive these with the order?

    3 replies

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@Asmith91,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor
    • louisek
    • New Contributor
    • June 3, 2026

    Hi ​@Asmith91,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    I’m having the same issue, got my phone yesterday and went to claim but it wont let me

    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+11
    • Gemma M
    • iD Mobile Employee
    • June 4, 2026

    Hi ​@louisek,

     

    We're sorry to hear you're having trouble claiming your offer.

     

    As the claim process is managed directly by Samsung, we'd recommend contacting them for assistance with the redemption. They'll be able to check the status of your claim and help identify why it's not going through.

     

    You can contact Samsung Support here: https://www.samsung.com/uk/support/

     

    Or via their contact page: https://www.samsung.com/uk/support/contact/

     

    Please have your order details and IMEI number available when you get in touch, as they may be required to investigate the claim.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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