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Community Member
April 28, 2026
Question

chromebook offer needs IMEI number but my S26 is pre order

  • April 28, 2026
  • 3 replies
  • 37 views

Ive ordered my new S26 and would like to take advantage of the chromebool offer. The process requires my invoice details and the IMEI number from the phone. The phone is a pre-order. How do I get these details before the offer runs out when I dont have the phone?

 

 

    3 replies

    iD Mobile Employee
    April 28, 2026

    Hi ​@07012810a 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 29, 2026

    Hi, 

     

    I am having the same issue 

    iD Mobile Employee
    May 1, 2026

    Hi ​@Tayyab0121 

     

    Kindly be advised that, as the device is currently on pre-order and out of stock, we do not yet have the phone information available.

    Once the device is back in stock and has been dispatched to you, the IMEI number will be available on the handset upon receipt.

    I do apologise for the inconvenience, but as you do not currently have the phone, we’re unable to provide these details at this stage

     

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.