Solved

clear cover and screen protection

Forum|Forum|5 months ago
September 5, 2025
6 replies
30 views

M C
New Contributor

Dear customer service

With my new device , the attendance offered me a new clear cover and a screen protection for my new device. I have received the device, thank you. When will I receive the cover and the screen protection?

Kind regards

Maria Cassidy

Best answer by Decembersangel72

Hi @M C

This Community site is for customers of iD Mobile and so they will be the people who will usually answer any queries posted here. Because of this we can not help with regards to your post as we do not have access to anything to do with your account.

Your best option with regards to what you are asking is to contact the Live Chat.

You can contact an adviser with regards to your query via this link:-
https://www.idmobile.co.uk/live-chat

Type ‘talk to a person’ in the dialogue box to bypass the chatbot.

Good luck x

+16

Decembersangel72
Gold Contributor
Answer
Forum|Forum|4 months ago
September 6, 2025

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+22

Natalie W
iD Mobile Employee
Forum|Forum|4 months ago
September 8, 2025

Hello @M C

Thank you for getting in touch.

We are sorry you have not received the accessories.

Have they arrived since your last post? If not, have you reported this with the team via Live Chat?

Thanks,

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M C
Author
New Contributor
Forum|Forum|4 months ago
September 8, 2025

Hi Natalie

Thank you for your reply.

No , I have not received it. This message, is it not the live chat . If not,

It is very hard to find the live chat link .

Could you guide me, pls.

Tks maria

M C
Author
New Contributor
Forum|Forum|4 months ago
September 8, 2025

Hi Natalie

I saw the link for the life chat , within your messages . I tried to send a message but my question doesn't fit with the automated enquiries, so the chat box , replies that , they can't match my query .

Maria

+24

Tyler C
iD Mobile Employee
Forum|Forum|4 months ago
September 10, 2025

HHi there @M C, you need to go onto the live-chat and ask to speak to an agent.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

+16

Decembersangel72
Gold Contributor
Forum|Forum|4 months ago
September 13, 2025

@M C

As I advised in my original post….
Just type ‘talk to a person’ in the dialogue box as this will bypass the chatbot and you will be connected with a person.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good Luck x x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.