Dear customer service
With my new device , the attendance offered me a new clear cover and a screen protection for my new device. I have received the device, thank you. When will I receive the cover and the screen protection?
Kind regards
Maria Cassidy
Best answer by Decembersangel72
Hi
This Community site is for customers of iD Mobile and so they will be the people who will usually answer any queries posted here. Because of this we can not help with regards to your post as we do not have access to anything to do with your account.
Your best option with regards to what you are asking is to contact the Live Chat.
You can contact an adviser with regards to your query via this link:-
https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to bypass the chatbot.
Good luck x
+16Hi
This Community site is for customers of iD Mobile and so they will be the people who will usually answer any queries posted here. Because of this we can not help with regards to your post as we do not have access to anything to do with your account.
Your best option with regards to what you are asking is to contact the Live Chat.
You can contact an adviser with regards to your query via this link:-
https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to bypass the chatbot.
Good luck x
Hello
Thank you for getting in touch.
We are sorry you have not received the accessories.
Have they arrived since your last post? If not, have you reported this with the team via Live Chat?
Thanks,
Natalie
Hi Natalie
Thank you for your reply.
No , I have not received it. This message, is it not the live chat . If not,
It is very hard to find the live chat link .
Could you guide me, pls.
Tks maria
Hi Natalie
I saw the link for the life chat , within your messages . I tried to send a message but my question doesn't fit with the automated enquiries, so the chat box , replies that , they can't match my query .
Maria
+24HHi there
Thanks,
Tyler
+16
As I advised in my original post….
Just type ‘talk to a person’ in the dialogue box as this will bypass the chatbot and you will be connected with a person.
Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
Good Luck x x
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