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cold callers

  • June 6, 2026
  • 1 reply
  • 8 views

How can I remove cold callers from my account as I get 4 to 5 calls aday

 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 8, 2026

Hi ​@Griffin1987

 

Thank you for reaching out.

 

We're sorry to hear that you're receiving a high volume of nuisance or cold-calling calls.

 

Unfortunately, iD Mobile is unable to block unwanted calls directly at network level. However, there are a number of steps you can take to help reduce them:

  • Register your number with the Telephone Preference Service (TPS), which helps reduce unsolicited sales and marketing calls.
  • Block individual numbers directly on your handset as they contact you.
  • If you have an iPhone, enable Silence Unknown Callers via Settings > Phone > Silence Unknown Callers.
  • If you have an Android device, many handsets include spam protection and caller identification features within the Phone app settings.
  • Avoid answering calls from unknown numbers where possible, as answering can sometimes indicate that the number is active.
  • Be cautious about sharing your mobile number online or when signing up for services, competitions, or marketing communications.

If you believe the calls are fraudulent or scam-related, we will also recommend reporting them to the relevant authorities.

 

Owethu