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Jk070
New Contributor
December 31, 2025

complaint

  • December 31, 2025
  • 1 reply
  • 24 views

Hello,

 

I have raised a complaint with iD mobile regarding a very serious issue. I have not yet had a response and it has been several days. As someone with various mental and physical health issues this is causing me a lot of un nessicary stress and i need this looked into right away.

 

Every time i call i am told to be patient and wait.

 

So please can someone help me here!

    1 reply

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    January 2, 2026

    Hi ​@Jk070 ,

     

    Thank you for reaching out and letting us know about your situation. I completely understand how stressful this must be for you, and I’m really sorry for the delay in responding to your complaint.

    Please be assured that your complaint has been logged with the appropriate team, and they are currently reviewing it. At this stage, we kindly ask for your patience while they investigate fully. Once there’s an update, you will be contacted directly with a resolution or further information.

    We appreciate your understanding and patience while we work to resolve this as quickly as possible.

     

    Lamiya

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