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Question

connection problems

  • April 13, 2026
  • 1 reply
  • 2 views
S
Community Member

When I am talking, alot of times it cuts out...I can hear the other caller but they can't hear me and vice versa. Any advice please 

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • April 14, 2026

    Hi ​@Safari2019, 

     

    I’m sorry to hear you’re experiencing this I understand how frustrating it is when calls cut in and out, especially when it affects both sides of the conversation.

     

    This type of issue is usually related to signal, network settings, or a temporary provisioning fault on the line. Let’s go through a few steps to help resolve it:

     

    Restart your phone
    Turn your device off and back on to refresh the network connection
     

    Check VoLTE (4G Calling)
    Go to your phone settings and ensure 4G Calling / VoLTE is switched ON
    This helps improve call quality and stability.

    Remove and reinsert SIM 
    If you’re using a physical SIM, remove and reinsert it
     

    Test for device issues
    Try making calls using headphones or speakerphone
    Check if your microphone is blocked or obstructed

     

    Owethu

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