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Community Member
June 10, 2026
Question

contact how do I speak to a human at ID

  • June 10, 2026
  • 1 reply
  • 479 views

I have been trying for hours. HOw do I Actually speak to someone at ID - - - - a real person?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2026

    Hi ​@SCranny

     

    Thank you for reaching out.

     

    We’re sorry to hear that you’ve been having difficulty getting through to speak with an advisor and understand how frustrating this must be.

     

    To speak to a real person at iD Mobile, you can use any of the following options:

    Live Chat (recommended):

    • Visit the iD Mobile website or open the iD Mobile app
    • Select Help & Support
    • Choose Live Chat
    • Type “speak to an agent” or “human” to be transferred to an advisor

    Social Media (DM support):

    • You can also message us directly on our official social media pages and an advisor will pick this up

    We appreciate your patience and apologise for any inconvenience caused when trying to contact us.

     

    Owethu