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Question

Contacting Live Chat before my order account is active

  • September 24, 2025
  • 1 reply
  • 39 views
S
Community Member

Hi guys,

I need to contact IDMobile to cancel an order (I have ordered the same phone twice as the confirmation emails went to spam). When I try and use the livechat function it asks for my last bill amount and idmobile phone number - as it’s not active yet I can’t provide this. 

 

Any ideas on how I can get through to an agent without this?

 

Thank you!

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 25, 2025

    Hi there ​@samdljones, you can call our sales team on Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday.

     

    If they’re unable to assist, let us know and we’ll drop you a PM here.

     

    Thanks,

    Tyler

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