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New Contributor
December 1, 2025
Question

Contract through Mobiles.co.uk. - no welcome email

  • December 1, 2025
  • 4 replies
  • 92 views

I got my contract through Mobiles.co.uk, I have received my esim but no welcome email. I ordered an esim by mistake and need a nano sim. In order to make the exchange I am being asked for my phone number but I don’t know what that is because I have not received a ‘welcome email’. Please advise me on how to get a welcome email or an alternative was to exchange my esim for a nano sim. Thank you.

    4 replies

    iD Mobile Employee
    December 1, 2025

    Hi ​@eredfern, I am so sorry that you have not received your welcome email. Please do try to check your spam or junk emails. To replace the eSim, you can just acquire a replacement sim card. We are able to send you a replacement sim card which will arrive within 2-3 working days. Alternatively, you are able to get a free replacement sim card at any Curry's store. If you need more assistance, please contact us. 
    9am - 8pm Monday to Friday
    9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.
    You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

    Thanks,
    Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    eredfernAuthor
    New Contributor
    December 1, 2025

    Thank you for your reply.

    I don’t know if this has anything to do with you or not but my welcome email popped in about an hour later. So now I have the details I need to request my nano sim.

    Hopefully, problems solved.

     

    eredfernAuthor
    New Contributor
    December 2, 2025

    I still have a problem. I can not use the app to request a nano sim because it needs to send a code to my ID mobile number. I can not access my ID mobile number because my phone does not support esim. I live many hours from the nearest Curry store. What should I do?

    Thanks in advance for you help

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    December 2, 2025

    Hi ​@eredfern 

    I'm sorry to hear that you are experiencing some login issues however you would need an active sim to login.
    To get a new physical sim issued you can contact the live chat team, and they can issue the sim delivery for you.

     9am - 8pm Monday to Friday
    9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.