New Contributor

Cooperative bank online payment issues due to network problem

Forum|Forum|1 year ago
May 22, 2025
3 replies
381 views

I recently switched to Coop bank- all direct debits works but all online payments are declined- the bank says it’s because of an issue with my network provider, aka IDmobile. Anybody experiencing a similar problem?

So far customer care no both ends have been unable to solve the issue. Please Help!

Tyler C

iD Mobile Employee

Hey there @vscudeletti, please check the other post you made, and find the answer there.

Thanks,

Tyler

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R

Richi1234

New Contributor

Hello I'm struggling a little bit this month and I'll be apke to start pay from 24th of November. I already spoke with bank to cancel payment as it took my last money from my acc.. I'll get it sorted by 24 of November.

M

Marquerita T

iD Mobile Employee

Hi @Richi1234 Thank you for informing us of this can you please join us for a private chat via the following link https://community.idmobile.co.uk/inbox/overview or join us via Live Chat, Facebook or Instagram, or email us at socialqueries@idmobile.co.uk. To have a payment arrangement set up on your account.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.