coverage issue

Forum|Forum|5 days ago
October 5, 2026
1 reply
14 views

Any idea how to improve my data coverage? When I check 4G/5G coverage on the id app it says all good. But it’s awful. I can walk 30 minutes honestly from work trying to listen to the radio (BBC RADIO, nothing obscure) and I just get “problem playing this” and suggesting I go to downloads. Same with Spotify, even my downloads often don’t play. I mean I’m in a city but not a hugely built up or busy one, and this happens every day. It’s driving me up the wall.

Gemma M

iD Mobile Employee

Hi @lisatai,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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