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Credit report update request

  • March 17, 2025
  • 4 replies
  • 133 views

Issam Bel
Community Member

 

 

Dear iD Mobile Customer Support,

 

I hope you’re doing well.

 

I have been with iD Mobile for the past six months, consistently making my payments on time. However, I have noticed that my payment history is not being reflected on my credit report.

 

I would appreciate it if you could look into this matter and ensure that my payments are being reported correctly to the credit reference agencies. Please let me know if any action is required from my side to resolve this.

 

Looking forward to your response.

 

Best regards,

Issam 

Best answer by WelshPaul

The three main UK credit reference agencies are Experian, Equifax, and TransUnion.

I know that iD Mobile reports to Experian because they show up on my Experian 2024 credit report. Having just checked my TransUnion credit report, I can confirm that iD Mobile does not report to them. I’m unsure about Equifax, but it’s likely that iD Mobile will report to them too!

4 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • March 17, 2025

Hi ​@Issam Bel 

 

No payment history is recorded at all? It may be worth contacting your credit file provider for more information on how they report this from us to yourself.

 

Tom


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • Answer
  • April 8, 2025

The three main UK credit reference agencies are Experian, Equifax, and TransUnion.

I know that iD Mobile reports to Experian because they show up on my Experian 2024 credit report. Having just checked my TransUnion credit report, I can confirm that iD Mobile does not report to them. I’m unsure about Equifax, but it’s likely that iD Mobile will report to them too!


  • Active Contributor
  • December 5, 2025

I am iD Mobile Customer from Augustus, but iD Mobile Is not showing in my credit file in Equifax and TransUnion. 
Please help me to resolve this issue. 


WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • December 5, 2025

I am iD Mobile Customer from Augustus, but iD Mobile Is not showing in my credit file in Equifax and TransUnion. 
Please help me to resolve this issue. 

iD Mobile use Experian.