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credit score

  • April 4, 2026
  • 1 reply
  • 6 views
R
Community Member

Hello, there is a late payment on my credit score. Can this please be rectified. As I don’t think it was my fault as the direct debit wasn’t being take and was set up again and has worked since.

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 4, 2026

    Hi ​@Rubydaisy93,

     

    Thanks for reaching out. 

     

    We’re sorry to hear about the issue with your credit file, we understand how important this is.

     

    As the iD Community is a public forum, we’re unable to access or make changes to your account from here. To get this looked into properly, you’ll need to speak directly with our customer service team via Live Chat so they can review your payments and billing history in detail.

     

    You can start a Live Chat here: https://www.idmobile.co.uk/live-chat

     

    If there’s been an issue with your Direct Debit, the team will be able to check what happened and advise whether anything can be corrected.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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