Skip to main content
Active Contributor
August 26, 2025
Question

currys card

  • August 26, 2025
  • 7 replies
  • 50 views

I upgraded my plan over 2 months go and have not received the £50 currys gift card that was part off the promotion. How do I get this?

 

 

 

    7 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 27, 2025

    Hey there ​@peten, sorry to hear that.

     

    Was this offered directly via iD Mobile, or via a third party?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    petenAuthor
    Active Contributor
    August 27, 2025

    Hello Tyler,

    It was a direct promotion by id mobile and not a third party.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 1, 2025

    Hey there ​@peten, on the email you should’ve been sent regarding the gift card, potentially at the bottom of the email, does it state when it should be delivered by, either via post or email?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    petenAuthor
    Active Contributor
    September 1, 2025

    I was not sent an email regarding the gift card at all.  I’ve not had anything from the post from id mobile either.

    I got three emails on the day I changed my contract. There was another email two days later.  None mentioned the currys gift card that was part of the offer. Only standard newsletter emails since. No post.

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 2, 2025

    Hi ​@peten  we would need to know which promotion it was please. What handset had you upgraded to please?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    petenAuthor
    Active Contributor
    September 4, 2025

    New 24 month contract plan, not handset.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 5, 2025

    Hi there ​@peten, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.