Hey there ​@Leanne Warburton, sorry to hear that.

Please confirm:

1. What date you ordered?
2. What phone/SIM plan you ordered? If so, what make and model?
3. What tariff (Data, calls, texts, cost per month)
4. Where did you order from directly? (iD Mobile online, Currys, Carphone Warehouse, Mobiles.co.uk, E2Save etc)

Finally, on the email when you were about to/when you did join us, it should state at the bottom how to claim or when you’d receive your gift voucher. If so, what does it state there and when does it state you’d receive it?

Thanks,

Tyler

I upgraded my contract in June from £10 to £12 

I get unlimited calls and texts and 175gb of data. 

Did this on the app and also purchased a new contract. 

The upgrade came with a £50 currys gift card. I haven't received it via email or post. 

Jonathon 

​@Tyler C 

Hey there ​@Rubberjonny86, also as asked above sorry:

1. What phone/SIM plan you ordered? If so, what make and model?

Just to clarify, was it a device plan, or a SIM only plan?

Thanks,

Tyler

This was a sim only plan. 

I hate coming here to do all of this for something that for me was a prerequisite to me upgrading.

I didn't need the extra data but we all like a freebie. 

At this stage the "freebie" is costing me my free time which i value more than the giftcard itself. 

This issue is i value not being tricked and having to jump through hoops by a company that I thought were quite good. 

Thanks. 

Hey there ​@Rubberjonny86, I completely understand your frustrations, of course. However, as you have came here looking for support, that is what we’re wanting to offer you, and to do so, we need to request certain details from you to help as best as possible.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler