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currys voucher not valid

J
New
 Contributor

I received my Currys voucher for upgrading my plan and when I've gone to use it they've said it's either expired or not been validated correctly when it was sent to me (21st Feb 2025) felt quite foolish in the shop arguing that there should have been £50 on the card and being looked at blankly!

How can you validate or renew the card please?

 

    4 replies

    ChrisRFord
    New
 Contributor
    • ChrisRFord
    • New
 Contributor
    • 1 reply
    • April 17, 2025

    I had to pay a fiver to Royal Mail for receiving it as they didn’t pay the postage!!

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 18, 2025

    Hey there ​@jenny.miles04, we’re very sorry to hear that. Would you like us to drop you a PM to investigate this further for you?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    1 person likes this
    • J
      jenny.miles04
    J
    New
 Contributor
    • jenny.miles04
    • Author
    • New
 Contributor
    • 1 reply
    • April 18, 2025

    Hi Tyler 

    Yes please id appreciate that.

    Jenny

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • April 21, 2025

    Hi ​@jenny.miles04 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

     

    We’ll see you there.

     

    Thanks, 

     

    Natalie 

    Reply.


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