New Contributor

currys voucher not valid

Forum|Forum|1 year ago
April 17, 2025
8 replies
128 views

I received my Currys voucher for upgrading my plan and when I've gone to use it they've said it's either expired or not been validated correctly when it was sent to me (21st Feb 2025) felt quite foolish in the shop arguing that there should have been £50 on the card and being looked at blankly!

How can you validate or renew the card please?

ChrisRFord

New Contributor

I had to pay a fiver to Royal Mail for receiving it as they didn’t pay the postage!!

Tyler C

iD Mobile Employee

Hey there @jenny.miles04, we’re very sorry to hear that. Would you like us to drop you a PM to investigate this further for you?

Thanks,

Tyler

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J

jenny.miles04Author

New Contributor

Hi Tyler

Yes please id appreciate that.

Jenny

N

Natalie W

iD Mobile Employee

Hi @jenny.miles04

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Thanks,

Natalie

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G

GC1882

New Contributor

Hi. I have had exactly the same issue. With the Currys website stating “no card found”. Could I ask this to be investigated? Thanks Graeme

M

Marquerita T

iD Mobile Employee

Hi @ChrisRFord Sorry to hear this! Please message us privately so we can review the charge and sort everything out for you.

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G

GC1882

New Contributor

Hi. How do I message privately?

Lamiya C

iD Mobile Employee

Hi @GC1882 ,

If you still need support or would like to share more, please reach out via Facebook, Instagram, Live Chat, Community, or email us at socialqueries@idmobile.co.uk. We’d love the chance to help.

Best regards,

Lamiya
iD Mobile Social Media Team

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