On live chat and being asked to upload a driving licence and photo selfie of me holding it !! what joke is this ? I have asked for a written policy with agent “Zintie” but no response
all i want to know is why 3 DDs are leaving my account
what is the point of a customer PIN if they are asking for personal information like this JUST for customer service !!!!!!!
+8Hi
Sorry to hear you’ve had a frustrating experience on Live Chat. The reason for this is that, for certain account-specific queries (such as checking payments, direct debits, or making changes), we’re required to carry out extra identity verification to keep your account secure. Even though you already have a customer PIN, some requests involve sensitive financial information, so additional checks like ID or a selfie may be needed to make sure we’re speaking to the correct account holder. That said, I’m sorry you didn’t get a clear response at the time regarding your direct debits.
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
We'll speak to you there.
Regards,
Gemma M
The iD Mobile Social Media Team
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