Hi ​@keith chambers 

Thank you for getting in touch with us.

If you are referring to a credit application made through Currys, please note that iD Mobile is unable to manually approve, release, or override credit decisions.

Credit applications are assessed automatically based on a number of factors, and unfortunately we do not have visibility of the specific reasons for a decline or pending decision.

If you have an existing application that you would like reviewed, or if you require further information regarding its status, please let us know more details and we will do our best to point you in the right direction.

Thank you,

Zandile m

The iD Mobile Team 

I don’t want my post to be published, I just want to be able to use my phone

Hi ​@keith chambers,

Thanks for your response, I have trashed that previous post as requested, however could you tell me more about the issues that you are facing with your phone. 

Once we have a better understanding, we’ll be able to provide relevant troubleshooting steps to get the issue resolved. 

Regards,

Gemma m

The iD Mobile Social Media Team