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Community Member
Biomic77
Community Member
October 20, 2025
Question

data allowance did not reaet

  • October 20, 2025
  • 1 reply
  • 27 views

After the first month of contract, data allowance did not reset back to 120Gb bust stayed at 82Gb. I understand that there should be data rollover, therefore I was expecting 120+82 Gb to appear on the app but only 82Gb appearing.

Any idea? Glitch in the system?

    1 reply

    Zubeida H
    iD Mobile Employee
    Zubeida H
    iD Mobile Employee
    October 20, 2025

    Hi there ​@Biomic77 

     

    We apologize to hear about that, I’ve just sent you a private message to help get this sorted.
    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
    I'll speak to you there.
    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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