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Question

data allowance not carried over

  • March 26, 2026
  • 1 reply
  • 2 views
T
Community Member

Hi,

I changed plan in March. I had over 100 GB data around 20th of March, on 22nd of March, it changed to around 25 GB. I was told the unused ones would be carrued over. Why it showed differently?

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • March 26, 2026

    Hi ​@TJQLJ ,

     

    Thank you for getting in touch, and I understand why this would be confusing. I’m happy to clarify.
     

    When a plan is changed, your data allowance resets to the new plan, and any rollover data from your previous plan may not always carry over in full. This can depend on the type of plan change and when it was applied within your billing cycle.

    In your case, it sounds like your plan change on 22nd March triggered a reset of your data to the new allowance (around 25GB), which is why the previous balance of 100GB is no longer showing.

     

    Lamiya

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