Hi ​@Firsttimecaller,

I’m sorry to hear you’ve been without roaming data for several weeks, especially now that you’re in Tenerife and need to use your services away from Wi-Fi.

Your contract moving onto a rolling monthly basis shouldn’t stop roaming from working, so please try the following:

1. In the iD Mobile app, go to Plan > Manage your iD services and make sure Roaming is switched ON.
2. Make sure Data Roaming is enabled within your handset settings.
3. Turn Airplane Mode on for around 60 seconds, then switch it back off.
4. Turn Automatic Network Selection OFF and manually try connecting to Movistar or Yoigo.
5. Once connected, restart your phone and test the mobile data again.
6. If this doesn’t work, perform a network settings reset.

For iPhone:

• Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

For Android:

• Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings

Please note that a network reset may remove saved Wi-Fi networks and Bluetooth connections.

Tenerife is covered by iD Mobile’s Inclusive Roaming, so you can use your normal UK allowances there, including up to 30GB of data.

If you’ve already completed all of the above and still have no roaming service, please contact our Live Chat team so they can check the roaming provisioning on your account and raise a technical ticket if necessary: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team