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Question

data calls and texts not working

  • September 29, 2025
  • 5 replies
  • 37 views

Have tried all suggestions but still can’t use data texts or calls I have allowance left

5 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 30, 2025

Hi there ​@Lottielil, sorry to hear that. What phone do you have and what’s your full postcode please?

 

Are you on Pay As You Go?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 30, 2025

iPhone 11 b78 1pe yes paygo


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 2, 2025

Hi there ​@Lottielil, I see that Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

 

We hope to have things fixed as soon as possible and will add any updates here:

 

https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

 

How long have you had issues for?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • October 6, 2025

No still not working. Hasn’t worked for weeks. I have full bars on my signal but still can’t use it for anything. Can I order a new sim?

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 7, 2025

Hi there ​@Lottielil, you can get a free replacement SIM to try, yes:

 

 

Thanks,

Tyler