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New Contributor
September 29, 2025
Question

data calls and texts not working

  • September 29, 2025
  • 5 replies
  • 58 views

Have tried all suggestions but still can’t use data texts or calls I have allowance left

    5 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 30, 2025

    Hi there ​@Lottielil, sorry to hear that. What phone do you have and what’s your full postcode please?

     

    Are you on Pay As You Go?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LottielilAuthor
    New Contributor
    September 30, 2025

    iPhone 11 b78 1pe yes paygo

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi there ​@Lottielil, I see that Three UK are currently working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

     

    We hope to have things fixed as soon as possible and will add any updates here:

     

    https://www.three.co.uk/support/network-and-coverage/coverage?location=dh44ar&tab=2#tabs-c2d0d12ce8-item-2988999184-tab

     

    How long have you had issues for?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    LottielilAuthor
    New Contributor
    October 6, 2025

    No still not working. Hasn’t worked for weeks. I have full bars on my signal but still can’t use it for anything. Can I order a new sim?

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 7, 2025

    Hi there ​@Lottielil, you can get a free replacement SIM to try, yes:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.