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New Contributor
September 9, 2025
Question

data did not roll over???????

  • September 9, 2025
  • 3 replies
  • 60 views

a new month started yesterday, data did not roll over. I have not changed my plan 

    3 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2025

    Hi ​@ahmamoh  sorry to hear this, have you recently upgraded at all?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ahmamohAuthor
    New Contributor
    September 10, 2025

    Hi, the upgrade was 3 months ago and I had my credit rolled over last month 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    Hi ​@ahmamoh  sorry to hear this. 

    Are you able to log into your account on a laptop/desktop to see if the data rollover is showing correctly there?

    Had you perhaps used more data that you thought last month and therefore wouldn’t have any to rollover?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.