Hi ​@Harry456 

Thank you for getting in touch with us, I am so sorry that your data is not working.  

Kindly try the following mobile network steps:

1.Press Settings.

2. Press General.

3. Press Transfer or Reset iPhone.

4. Press Reset.

5. Press Reset Network Settings.

6. Press Reset Network Settings.

7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

8. Restart phone

Android:

1. Slide your finger downwards starting from the top right side of the screen.

2. Press the settings icon.

3. Press General management.

4. Press Reset.

5. Press Reset mobile network settings.

6. Press Reset settings.

7. Press Reset.

8. Press Reset Wi-Fi and Bluetooth settings.

9. Press Reset settings.

10. Press the Home key to return to the home screen.

11. Restart phone

Thank you,

Zandile m 

The iD Mobile Team 

Thanks. I tried that but its just the same. It sort of works really really slowly sometimes but something is definitely wrong. Can I get a new eSIM or can it be reset or something similar?

It isn't my phone because I tried it with my dads sim. I'm pretty certian there is something wrong, unless the network is just that bad in which case I'll get a new sim elsewhere.

Hi ​@Harry456,

Thanks for letting us know, however as this is a public platform, we would not be able to issue a new SIM from our end. Our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
 
 
Once connected, simply explain your request and an advisor will assist you further.
 
 
Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team