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Question

data refesh

  • June 5, 2026
  • 1 reply
  • 3 views
A
Community Member

Hi there my data has not refreshed in 2 month 

I thought it was a glitch at first after the first month but it has not refreshed in 2 months now and I am now unable to use my data at all as my sim thinks it’s used all its data for the month in the space of 3 days where I have not used my phone much 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 6, 2026

Hi ​@Archie A,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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