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data roaming

  • February 19, 2026
  • 1 reply
  • 8 views
F
Community Member

my data roaming isnt working on my phone

    1 reply

    Z
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Zandile M
    • iD Mobile Employee
    • February 19, 2026

    Hi ​@FionaC99 

     

    Thank you for getting in touch with us, I am so sorry that your data roaming is not working. 

     

    Please try the following steps:

    Check that data roaming is turned on

    Go to Settings > Mobile Data > Mobile Data Options (or Cellular > Cellular Data Options)

    Ensure Data Roaming is switched on.

     

    Restart your phone

    Sometimes a simple restart allows the network to register roaming properly.

     

    Confirm your plan includes roaming

    Make sure your iD Mobile plan allows data roaming in the country you’re in.

    If it still doesn’t work after these steps, please let us know your phone model and current location, and we can guide you through further troubleshooting or check your account settings on iD Mobile.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

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