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Community Member
May 27, 2026
Question

data roaming not working in turkey after payment

  • May 27, 2026
  • 1 reply
  • 28 views

Why is my data roaming for turkey not working - I paid for it 2 days ago and it is still not working. 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 28, 2026

    Hi ​@Timmyanne

     

    We’re sorry to hear that your Turkey roaming add-on is still not working, especially after purchasing it 2 days ago.

     

    Please try the following checks and troubleshooting steps:

     

    Ensure your Bill Cap is set appropriately
    On the iD Mobile app:

    • Log into the app
    • Go to “My Services”
    • Select “Bill Cap”
    • Set the Bill Cap to £0 or a suitable amount

    Ensure Roaming is active on your account
    On the iD Mobile app:

    • Go to “My Services”
    • Select “Roaming”
    • Ensure roaming is switched ON

    Ensure Data Roaming is enabled on the handset

    For iPhone:

    • Settings
    • Mobile Data
    • Mobile Data Options
    • Turn Data Roaming ON

    For Android:

    • Settings
    • Connections / Mobile Networks
    • Turn Data Roaming ON

    Manually connect to a supported partner network in Turkey

    Please manually connect to:

    • AVEA

    or

    • Turkcell

    To manually select a network:

    iPhone:

    • Settings
    • Mobile Data
    • Network Selection
    • Turn Automatic OFF
    • Select AVEA or Turkcell

    Android:

    • Settings
    • Connections
    • Mobile Networks
    • Network Operators
    • Turn Select Automatically OFF
    • Select AVEA or Turkcell

    Please also:

    • Restart the handset
    • Turn Airplane Mode ON for 60 seconds, then OFF again
    • Try setting the handset to 4G/LTE only

    If the issue still continues after trying the above, please contact our Live Chat Team so that an agent can investigate the roaming services further for you.

    Owethu