Hi ​@Timmyanne, 

We’re sorry to hear that your Turkey roaming add-on is still not working, especially after purchasing it 2 days ago.

Please try the following checks and troubleshooting steps:

Ensure your Bill Cap is set appropriately
On the iD Mobile app:

• Log into the app
• Go to “My Services”
• Select “Bill Cap”
• Set the Bill Cap to £0 or a suitable amount

Ensure Roaming is active on your account
On the iD Mobile app:

• Go to “My Services”
• Select “Roaming”
• Ensure roaming is switched ON

Ensure Data Roaming is enabled on the handset

For iPhone:

• Settings
• Mobile Data
• Mobile Data Options
• Turn Data Roaming ON

For Android:

• Settings
• Connections / Mobile Networks
• Turn Data Roaming ON

Manually connect to a supported partner network in Turkey

Please manually connect to:

• AVEA

or

• Turkcell

To manually select a network:

iPhone:

• Settings
• Mobile Data
• Network Selection
• Turn Automatic OFF
• Select AVEA or Turkcell

Android:

• Settings
• Connections
• Mobile Networks
• Network Operators
• Turn Select Automatically OFF
• Select AVEA or Turkcell

Please also:

• Restart the handset
• Turn Airplane Mode ON for 60 seconds, then OFF again
• Try setting the handset to 4G/LTE only

If the issue still continues after trying the above, please contact our Live Chat Team so that an agent can investigate the roaming services further for you.

Owethu