Delivery for new handset

Forum|Forum|10 months ago
October 22, 2025
2 replies
83 views

Hi, I ordered the iPhone 17 Pro Max on the 10th and it says it’s not in stock yet so the estimated delivery date is 30th October. When would I receive an email saying it’s been dispatched? The only two emails I’ve received are an order confirmation and one with the estimated delivery date, nothing else since then.

andewhite

Platinum  Contributor

Could arrive anytime between now and Christmas would be my guess, @bouhafsmohamed.

The iPhone 17 seems to be very popular and Apple appear to be struggling to keep up with demand.

Forum member (non-iD).

Z

Zandile M

iD Mobile Employee

Hi, @bouhafsmohamed

Thank you for getting in touch. I completely understand you’re keen to know when your new iPhone 17 Pro Max will be dispatched.

As the device is currently out of stock, the estimated delivery date of 30th October means we expect new stock to arrive around that time. Once your order is ready to be dispatched, you’ll automatically receive an email with your tracking information this will be sent as soon as the parcel leaves our warehouse.

In the meantime, please send us a private message so we can track your order on our end. You can reach us through our social channels (Facebook or Instagram), Live Chat, Community, or by emailing socialqueries@idmobile.co.uk.

Thank you for your patience we’re looking forward to getting your new phone to you soon.

-Zandile

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