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Did not get emergency alert

  • January 23, 2025
  • 6 replies
  • 466 views
D
New
 Contributor

Hello, 

I've not been impacted by the outage that seems to be currently going on. I've been sending and receiving texts etc. 

What I didn't get was the emergency alert that went out about the red weather warning. 

All my settings are set up right for it. I never got the last one either when it was the test. 

Any idea why?? 

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • January 23, 2025

    Maybe the mobile network operators haven’t ironed-out all the glitches in this system as yet, ​@Derri. 

    My phone is setup to received these emergency mobile network cell broadcasts, but like yourself I’m not receiving them.  

    Forum member (non-iD).
    M
    New
 Contributor
    • Mont6660
    • New
 Contributor
    • January 23, 2025

    I didn't get it either, both this time and the original test when I was with Three. At that time we were told there was a glitch in the Three network meaning a lot of customers didn't get it. Suspect the same has happened again as ID piggybacks off Three. We can all perish together😝

    A
    Helpful
 Contributor
    • ashep99
    • Helpful
 Contributor
    • January 23, 2025

     

    N
    iD Mobile Employee
    Forum|alt.badge.img+20
    • Natalie W
    • iD Mobile Employee
    • January 24, 2025

    Helo ​@Derri and ​@Mont6660 

     

    Thank you for reaching out to us here on the community. 

     

    We are sorry to hear you have not received the text alert.

    Most iOS and Android phones have the ability to receive emergency alerts turned on by default, but in some cases it's possible this option may have been turned off.

    Are you able to check that this feature is enabled on your handset?

     

    Thanks, 

     

    Nat 

    M
    New
 Contributor
    • Mont6660
    • New
 Contributor
    • January 24, 2025

    I checked and the phone is set up fine with the emergency alerts switched on. Just no alert at all. And I am well into the Red area
     

     

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • January 26, 2025

    Hey there ​@Mont6660, it could’ve been due to the Three UK outage that caused you not to receive the emergency alarm I’m afraid, if you were in an affected area, our sincere apologies regarding that.

     

    Thanks,

    Tyler

     

     

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