Didn't receive my trade in bonus cash | iD Mobile Community
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Question

Didn't receive my trade in bonus cash

  • November 11, 2025
  • 1 reply
  • 34 views
M
Community Member

I did the enhanced trade in for the extra 50 when i got a iphone 17 pro. I’ve gotten the 275 for the phone few weeks ago but still have yet to get the promo money. How do i chase this up? 

    1 reply

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@martycrowe 

    You can speak to iD Mobile Live chat with regards to this…….

    To contact the live chat:-

    https://www.idmobile.co.uk/live-chat

    Type ‘talk to a person’ when you open the dialogue box to bypass the chatbot.
    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile via:-

    Send a private message via their Socials (Facebook, X or Instagram)  
    iD Mobile social media accounts:-

     

    or email socialqueries@idmobile.co.uk.

    Good luck x x

     

     

     

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