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New Contributor
September 7, 2025
Question

didnt get emergency alert?????

  • September 7, 2025
  • 3 replies
  • 153 views

I didn’t get the alert I’m all updated as well 18.6 iPhone 14 everyone else got it on different networks so idk if it’s just ID. I have alerts turned on too 

    3 replies

    Matthew T
    iD Mobile Employee
    iD Mobile Employee
    September 8, 2025

    @Loismaisie -

    I got the alert at 3:00pm twice (once for my iD Mobile SIM, again for my Vodafone SIM). Were you in a 4G or 5G area? Thanks.

    iD Community Manager
    New Contributor
    September 8, 2025

    I was in a 4G area

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 8, 2025

    Hi ​@Loismaisie  if you didn't receive the UK emergency alert, it could be due to several reasons. The alert is designed to be sent to specific areas using 4G and 5G networks, and if you are not connected to these networks, you will not receive the alert. Additionally, if your device is not updated to the latest software version, it may not be able to receive the alert. It's also possible that the alert was not sent to your location due to network issues or other technical reasons. There is an option in Android and iPhone settings to switch off the emergency alert system, so if your phone didn't go off today then check your settings to ensure that it is switched on. You must also have been connected to 4G or 5G, 3G would not work. Thanks - Siân

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