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Community Member
Daniellehall1997
Community Member
June 12, 2026

direct debit

  • June 12, 2026
  • 1 reply
  • 5 views

It's not letting me set up a direct debit 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 14, 2026

    Hi ​@Daniellehall1997,

     

    I am so sorry to hear that you are having trouble setting up your direct debit. Please follow the steps below:

    1.  Log in to the iD Mobile App or My Account online
    2. Go to My Billing and then select Setup or Manage my Direct Debit
    3. Follow the steps on screen

     

    Your monthly Direct Debit payment will be taken from your account on or around 14 days after your bill is issued.

     

    Please note that the Direct Debit instruction can take up to 10 working days to fully activate on your account. So, if you have a payment due within 10 days, we recommend making a manual payment first. This will make sure there’s no disruption to your service.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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