I would like to provide clarification regarding the situation I have encountered. My 72-year-old brother-in-law, (Emil Popescu), has recently returned from the United States, where he resided for a brief period.

He will in future be residing with us, to ensure effective communication, he will also require a UK phone service.

He occasionally faces challenges while working with or using computers. Therefore, I concluded that the most effective solution would be for me to establish a SIM-only service contract in his name for him..

However, I was not aware that I needed to apply for an additional contract through my ID Mobile account. Instead, I utilized the ID Mobile website to establish a new SIM-only service contract, to provide him not only with a SIM card but also with a new phone number.

While completing the application form, a phone number was required. Since my brother-in-law did not have a UK mobile service, he was unable to provide a mobile number. Assuming it was solely for contact purposes, I submitted my own mobile number 077*****.

It has now been approximately 18 days since the establishment of the new SIM-only contract, and we have yet to receive the new SIM card in my brother-in-law's name. It appears that the new SIM-only contract may have inadvertently become entangled to my ID Mobile account due to me stupidly inputting my mobile number. This issue may have arisen due to us both have exact copies of the same contract.

We have both attempted to contact the ID Mobile customer services on several occasions to inquire about the status of the new SIM card. Unfortunately, we have received little to no resolution or guidance on how to address this issue.

If no resolution can be found to this issue, can I inquire about the process for canceling the new contract I opened in my brother-in-laws name (Emil Popescu), Could you please provide me with the necessary steps and any relevant information I should be aware of?