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Active Contributor
February 21, 2026
Solved

do i need to cancel my old plans

  • February 21, 2026
  • 17 replies
  • 187 views

Hi got new plans out as my old plans finish will I have to pay for 2 sim card what should I do cancel my old plans use my old sim card at the moment because I want to keep my old number 

    Best answer by WelshPaul

    As you’ve been instructed in the other thread you created, please follow the guidelines to keep your number there.

     

    You can't directly transfer a number between two iD Mobile accounts. iD Mobile's system does not support internal number transfers between their own accounts. However, there are a couple of workarounds if you want to keep your number:

    1. Upgrade Your Existing Account
      If you want to stay with iD Mobile and keep your number, the only direct way is to upgrade your current contract. This will move you onto a new plan while keeping your number the same. You can do this by contacting the iD Mobile sales team.

    2. Port Out and Back In (Triangle Port)
      If you need to move your number to a different iD Mobile account, you'll need to:

    • Port your number out to another network (using a PAC code).
    • Once the number is active on the other network, request a new PAC code from them.
    • Port the number back into your new iD Mobile account using that PAC code.

    This process is sometimes called a "triangle port" and is the only way to move a number between two iD Mobile accounts.

    17 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    February 27, 2026

    Hi ​@Sonia goldsbury,

     

    If you are not wanting 2 plans, then yes, you would need to cancel one of them. What I can suggest is contacting our customer service team on Live Chat, https://www.idmobile.co.uk/live-chat, they will be able to assist you with this query accordingly. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    February 27, 2026

    My app isn't working keep kicking my out and they no update for it 

    iD Mobile Employee
    February 27, 2026

    Hi ​@Sonia goldsbury. Have you tried uninstalling the app and then reinstalling it? This often resolves issues where the app keeps logging you out or not updating correctly.

     

    ~Marquerita

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    February 27, 2026

    Yes that the first thing I did but it still the same keep kicking me out all the time 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    February 28, 2026

    Use the website to view and manage your account.

    https://idmobile.co.uk

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    March 3, 2026

    Hi need help setting up bank details it will not let me on the app keep kicking me out 

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    March 4, 2026

    Hi ​@Sonia goldsbury

     

    Thank you for reaching out. We’re sorry to hear that you’re experiencing an issue setting up your direct debit details.

     

    Kindly please try logging in to your account via the website as well and follow the steps in the link below:

     

    If you still experience an issue setting up your direct debit please do let us know.

     

    Thanks, 

    Anneline

    The iD Mobile Team