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santosl
New Contributor
April 30, 2026
Solved

double bill

  • April 30, 2026
  • 5 replies
  • 39 views

I already finished my old contract last February 2026 and I signed in for SIM only for £12. Last March you deducted twice £44 and £12 and April 2026 you double charge as well £49 and £12. Please can you refund my money, I’m on SIM £12 started last March 2026, hope you can stop the billing from my finished contract and refund it

    Best answer by Zandile M

    Hi ​@santosl 

     

    Thank you for getting in touch, and I’m sorry to hear about the billing issue.

    I understand that you completed your previous contract in February 2026 and moved to a £12 SIM-only plan in March, however you’ve been charged higher amounts alongside the £12 in both March and April.

    I apologise for the concern this has caused. I’ll need to review your account in detail to confirm why these charges were taken and whether the previous contract billing has remained active in error.

    If any incorrect charges have been applied, we will of course arrange a refund where appropriate and ensure your billing is corrected going forward.

     

    Please send us a private message via our socials (Facebook or Instagram) or via our live chat https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    5 replies

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    April 30, 2026

    Hi ​@santosl 

     

    Thank you for getting in touch, and I’m sorry to hear about the billing issue.

    I understand that you completed your previous contract in February 2026 and moved to a £12 SIM-only plan in March, however you’ve been charged higher amounts alongside the £12 in both March and April.

    I apologise for the concern this has caused. I’ll need to review your account in detail to confirm why these charges were taken and whether the previous contract billing has remained active in error.

    If any incorrect charges have been applied, we will of course arrange a refund where appropriate and ensure your billing is corrected going forward.

     

    Please send us a private message via our socials (Facebook or Instagram) or via our live chat https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    santoslAuthor
    New Contributor
    May 1, 2026

    Yes thank youfor your help 

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    May 1, 2026

    Hi ​@santosl,

     

    Glad we could assist! 

     

    If there is anything else that we can assist with, please do not hesitate to get back in touch. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    santoslAuthor
    New Contributor
    May 5, 2026

    Make sure that you reply not only to review

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    May 5, 2026

    Hi ​@santosl,

    Please confirm if you require any further assistance from us?

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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