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Question

dpd lost phone replacement being sent but when

  • May 6, 2026
  • 1 reply
  • 5 views
M
New Contributor

Spoke to the complaints team on the phone on the 4th and they said a replacement phone was going to be sent out for next day delivery after dpd lost the last one. I still haven't received any email updates regarding this and live chat are useless. It's been almost a month since the original phone was ordered 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@MissTiny,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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